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Great customer service fast shipping easy and great prices on the website items are as described i loveeee this site and saved so much money will be back on the next party!
ordered the tote bag with the word bride in front of it with the aluminum material type and when it arrived it looked awful. Not only did it come folded with creases but it had people hair on it, it looked like it was used. The word bride looked like I could easily peel it off. And the aluminum material lines looked crunched up as if it again was used before. It was definetly not what I expected. I called custom service, and the lady didn't care how I felt thought etc. All she said is she will be sending a return label etc ( it's been a week and a half and i have not received it) she didn't feel bad about me having a used bag. When I told her how much time I put in to finding the perfect bag for my sister she disregarded and said ok will send you the return label and you will get your money 1-2 weeks after we receive the bag. Awful feeling! I got a folded used bag? And the customer care was awful!