FAQ

Order Status

Every item you can add to your shopping cart on our site is in-stock and most orders (including custom orders) ship within 1 business day.

Once your order is placed, it is immediately release for processing and shipment.  Although we will do our best to accommodate changes and cancellations, we cannot guarantee they can be made once the order is placed.  Please contact us via email or phone us at 1-(877) 496-9299 M-F 10:00 a.m. - 4:00 p.m. (CST) with any inquiries regarding order changes or order cancellations as soon as possible. Calcelation fees may apply.

An email with the tracking information for your package will be sent to the email address you provided, when your order ships from our warehouse.  Please note: It may take up to 24 hours for the shipper to scan the package and show shipping information.

We ship every order with the utmost care, with no less than two shipping associates checking the contents of each order, but should this happen; you should contact us immediately upon receipt of the package.  Be sure to include your order number, a description of the missing item(s) and your party date.  Contact us via email at CustomerCare@TheHouseofBachelorette.com or via phone at 1-(877) 496-9299 [M-F 10:00 a.m. - 4:00 p.m. (CST)]

My Account

Please click here for more information on returning an item.

Please see our Return Policy page for complete details regarding our return policy.

Every item you can add to your shopping cart is in-stock and ready to ship. Most orders are shipped within 1 business day. You will receive a shipment confirmation via email when your order has shipped with the tracking information for your shipment.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.  We also use the Authorize.net payment gateway, used my thousands of major companies accross the United States, with an unbeatable track record, of safe, secure transactions.

Pricing and Billing

Currently, only Washington State residents will be charged sales tax.

Click the "My Account / Order Status" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

A copy of your invoice was emailed to the email address you provided at the time of purchase.  Check your email inbox and your spam box (and be sure to add us to your "safe-senders" list) or contact customercare@thehouseofbachelorette.com and we can email you another copy at any time.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged when you place your order.  This is 1 business day prior to shipment of your item(s).

Buyer's Guide

We currently do not offer gift certificates.

To find the product(s) you're looking for, you may use the navigation menus on the left of our website. If you product is out of stock it may not be visible at this time.   If you have any trouble locating a product, feel free to contact customer service for assistance at customercare@thehouseofbachelorette.com

To navigate this website, simply click on a category you might be interested in. Categories are located on the left of our website.  If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.  You can easily see what the price will be with the coupon applied before entering any of your personal information.

Additional Support

Our company contact information:

Email: CustomerCare@TheHouseofBachelorette.com
Phone: (877)496-9299 (Toll Free)

Address: Party Storm Co.
14947 NE 95th Street
Redmond WA 98052